Terms and Conditions
Cardiff Stadium Superstore and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of Cardiff Stadium Superstore. All other trademarks, product names and company names or logos cited herein are the property of their respective owners ("Third Party Trade Marks"). You are not permitted to use the Cardiff Stadium Superstore Trademarks or Third Party Trademarks without the prior written consent of Cardiff Stadium Superstore or such third parties that may own the Trademarks.
For further information on Intellectual Property matters contact our Legal Department:
Amending the Terms and Conditions of Use
Cardiff Stadium Superstore may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms shown on this website or any subsite hereof, apply as soon as they are shown. By continuing to use this website after any changes are posted, you are indicating your acceptance of those changes. Cardiff Stadium Superstore may add, change, discontinue, remove or suspend any other content displayed on this website, including features and specifications of products and services described or depicted on the website, temporarily or permanently, at any time, without notice and without liability.
Children Under 18
If you are under 18, you must ask your parents or a guardian before you:
- E-mail the website, or ask Cardiff Stadium Superstore to e-mail anything to you;
- Send in any information to Cardiff Stadium Superstore
- Buy anything online
By continuing to use this website and any of the services offered, you are confirming that you have received the consent of your parents or a guardian. PLEASE NOTE that all minors are recommended to discuss these terms and conditions with their parents before they complete the registration process.
In return for allowing you to use the Cardiff Stadium Superstore web site and benefiting from our services, you agree that any information you provide us about yourself at any time will be true, accurate, current and complete and that you will ensure that this information is kept accurate and up to date. If incorrect information is supplied any contractual obligation Cardiff Stadium Superstore has is immediately null and void.
If you send communications or materials to this website by electronic mail or otherwise, concerning any comments, questions, suggestions or the like, all such communications are, and will be treated as, non-confidential and non-proprietary. Thus, you give up any claim that any use of such material infringes any of your rights including moral rights, proprietary, or any other right, including the right to approve the way in which Cardiff Stadium Superstore uses such material.
Use of the Site
You agree that you will only use our web site in a way which is consistent with our terms and conditions and which complies with applicable laws and regulations. In particular you agree that you will not use our web site to upload or send any material which contains software viruses or other codes, files or programs designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or in any other manner which would interfere with or disrupt our web site. You acknowledge that our web site and any goods that you obtain from our web site are provided for your personal use only and may not be used for any commercial purposes or distributed commercially without our permission.
The How to Buy section addresses any questions you might have about ordering your product and payment options. For information about delivery of your products, your right to cancel orders or returns please click on the Help section at the top of each page.
Online Members Offers Merchandise & Free Merchandise.
To receive a refund of unwanted merchandise, free merchandise claimed within the transaction must be returned unused and unworn in order to receive a full refund of the unwanted goods.
If the free merchandise returned has been used or worn then you will be charged the current retail value of the items.
Online Members Offer and or Free Merchandise may be subject to an expiry date those of which will be clearly stated on the offer product description.
Online Members Offer and or Free Merchandise must be claimed at point of sale on the day of purchase. Merchandise cannot be claimed after the point of sale.
Online Members Offer and Free Merchandise cannot be exchanged for any other merchandise.
All offers are subject to availability.
No refund or exchange on sale/offer merchandise once purchased.
One offer per customer, household and address.
Management reserve the right to refuse any Online Members Offers or Free Merchandise.
Online Members Offers or Free Merchandise may be subject to additional terms & conditions which will be clearly stated on the offer product description.
Offers and prices may vary online and instore.
Cardiff Stadium Superstore may choose to provide links to sites owned by Cardiff Stadium Superstore and associated companies from time to time and may also choose to provide links to sites that are owned by third parties that are not connected with Cardiff Stadium Superstore. All links are provided for your convenience only. Access to sites that are owned by third parties is at your own risk and Cardiff Stadium Superstore has no responsibility or liability for these third-party sites.
Due to the high demand some items may sell out, however we will try to supply the exact order. Any orders where an item is temporarily out of stock will be placed on back order and sent when in stock. If any items are discontinued, the amount paid for that item will be refunded back to the original method of payment.
In order to maintain the appearance and avoid any issues after washing please ensure you follow the washing instructions shown on the care label on the inside of the garment.
Click here for more information.
Pre-Orders and Delivery Times
The dispatch time for an order is dependant on whether we have stock of the products that are contained within an order. If you purchased a pre-order item, the delivery times are counted from the date that we receive the stock*, not of the date of order. *Stock arrival dates are estimate and are subject to change.
We make every effort to ensure that the items offered are available, but occasionally some items may be out of stock. If this is not possible we will contact you to cancel the item if it is not due back into stock. We reserve the right to cancel orders for unavailable stock.
We make every effort to ensure quick dispatch but please allow up to 28 days for UK delivery. There is a £6 postage and packaging charge on all UK orders and a £10 charge on all overseas orders.
City Walk Bricks
*All bricks, except replicas, remain the sole property of Cardiff City (known as ‘the Club’)
*The Club reserves the right to approve all lettering and to refuse and application. In such cases, the Club has no obligation to cite reason.
*It is envisaged that the bricks will be displayed at the stadium site for a minimum of 10 years. In exceptional circumstances, the Club reserves the right to move or relocate the bricks without liability.
*Although of excellent quality and designed to last, bricks may become worn or damaged over time owing to natural causes. No liability can be accepted for this by the Club.
*The Club will have complete control over the location and installation date of the bricks.
*Any amendments to the inscription provided on the order form must be done within seven days of the receipt of the Certificate; thereafter the Club is no longer responsible for the inscription. Amendments made within this deadline will be free if they are necessitated by an error on our part. However, if they involve a change from the original order a reasonable amendment charge may be made.
*Replica bricks can only be supplied as an addition to a main order. Due to their weight replicas cannot be delivered and so will require collection from the stadium.
Please allow an additional 14 days for delivery as most jewellery is made to order. Earrings and rings are non-returnable unless faulty, where only an exchange will be offered.
Gift vouchers have an expiry date of 6 months from the purchase date. Gift vouchers are available to spend in Stadium Superstore and can be used in the Ticket Office for League Games and season tickets only. Gift Vouchers are non refundable.
We may amend this web site and our services any time with or without notice to you.
Complaints and Comments
If you have any complaints or comments about our web site or any of the products supplied to you, please contact Cardiff Stadium Superstore through the Contact Us section on the website. Alternatively, you can call us on 0845 345 1485 Monday-Friday between 9am and 5.00pm local UK time.
In situations where Cardiff Stadium Superstore may give you the option to subscribe to its email service which will update you with news or information which it considers to be of interest to you, your use of the content received through the email service will be subject to these Terms and Conditions of Use.
Limitation of Liability
To the fullest extent permitted by applicable laws, Cardiff Stadium Superstore nor any of their respective directors, employees, affiliates or other representatives will be liable for loss or damages arising out of or in connection with the use of, or inability to use, the materials in and/or facilities or services offered through this website, including, but not limited to, indirect or consequential loss or damages, loss of data, income, profit or opportunity, loss of or damage to property and claims of third parties, even if Cardiff Stadium Superstore have been advised of the possibility of such loss or damages were reasonably foreseeable. If this clause is unenforceable in whole or in part in any jurisdiction due to relevant laws, then in no event shall Cardiff Stadium Superstore total liability to you for all damages, losses, and claims (whether in contract, tort (including, but not limited to, negligence), or otherwise) exceed the amount paid by you, if any, for accessing this website.
This website and its contents are provided without any representations or warranties of any kind, either express or implied. Cardiff Stadium Superstore disclaim all representations and warranties, including by way of example but not limitation, as to fitness for a particular purpose, to the fullest extent permitted by applicable laws. In addition, Cardiff Stadium Superstore does not represent or warrant that the information and/or facilities accessible via this website are accurate, complete or current, or that this website will be free of defects, including, but not limited to, viruses or other harmful elements. The user of this website assumes all costs arising as a result of the use of this website.
These Terms and Conditions and any contracts made under them are governed by and shall be governed and construed in accordance with the laws of England and Wales whose courts shall be courts of exclusive competent jurisdiction. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable. Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.
Cardiff Stadium Superstore has taken all reasonable care in the preparation of the contents on this web site, but makes no representation or warranty of any kind with respect to the operation of the site or the information, content, materials, or products included on this site. To the extent permitted by applicable law, Cardiff Stadium Superstore makes no warranty, express or implied, as to the accuracy, completeness or currency of the information contained in any of the materials on this web site. Cardiff Stadium Superstore reserves the right to change price and availability information without notice.
Cardiff Stadium Superstore shall not be liable to any person for any loss or damage that may arise from the use of any of the information contained in any of the materials on this web site.
Cardiff Stadium Superstore reserves the right to decline orders for bulk or high value purchases.
No exclusions of Cardiff Stadium Superstore liability in these Terms shall apply to any damages arising from death or personal injury caused by the negligence of Cardiff Stadium Superstore any of its directors, employees or agents or fraudulent misstatement.
You agree to indemnify and hold Cardiff Stadium Superstore its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable solicitor's fees, made by any third party due to or arising out of content you submit, post to or transmit through the Site, your use of the Site, your connection to the Site, your violation of the Terms and Conditions, or your violation of any rights of another person or entity.
Some hypertext (HTML) links on this web site lead to web sites, which are not under the control of Cardiff Stadium Superstore accordingly; Cardiff Stadium Superstore makes no representation or warranty concerning the content of these web sites and accepts no responsibility or liability in respect of the material on any web site, which is not under Cardiff Stadium Superstore control. Cardiff Stadium Superstore is providing these hypertext links to you only as a convenience, and the inclusion of any such hypertext link does not imply an endorsement by Cardiff Stadium Superstore of the linked site or imply any relationship between Cardiff Stadium Superstore and the hyper-linked organisation or individual.
Governing law and jurisdiction
This web site is controlled and operated by Cardiff Stadium Superstore from its offices in England. We make no representation that materials on this Site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Customers who access this web site from locations outside the United Kingdom do so at their own risk and on their own initiative and are responsible for compliance with local laws, to the extent that any local laws are applicable.
All terms and conditions contained on this web site shall be governed by and construed in accordance with English law. By using this web site, you hereby submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute arising under or in connection with these Terms or your use of this web site.
Nothing in these Terms shall in any way be deemed to restrict or affect your statutory rights under English law.